Established in 1999, with a select handful of progressive Canadian bike brands, Silverfish has created a unique space in the distribution market focusing on premium mountain bike and crossover brands and offering a unique brand partnership experience.
Currently operating across the UK, Ireland and several European territories, the brand portfolio includes iconic and innovative names such as Yeti Cycles, NORCO, Transition, FOX, 100%, Race Face, Michelin, SDG, Marzocchi, CushCore, Peaty’s, Easton, Birzman, Burgtec and Skratch Labs.
We believe in supporting our employees and our local community. Everyone who works with us is crucial to our success and plays a vital role in helping us achieve our ambitions. Our progressive culture and drive to succeed mean we can offer varied and rewarding careers throughout Silverfish. We empower our team, invest in individuals and reward achievement. We also offer a competitive remuneration and employee benefit package including a short working week (finishing at 2.30pm every Friday afternoon); 25 days annual leave extending to 27 days after 3 years’ service; discretionary company bonus; employer contributed pension, Cycle to Work and staff discount schemes.
To apply for any of these roles please send your CV (detailing current salary/package) and a covering note outlining your reasons for interest to sarah.laing@silverfish-uk.com. Information you provide to Silverfish UK will be treated in line with our Candidate Privacy Policy.
If there are no current vacancies, please feel free to apply speculatively - we are always happy to hear from enthusiastic, highly motivated, flexible and customer-focused individuals.
Current Vacancies
Customer and Sales Support
Customer and Sales Support Superstar Wanted!
As a key member of our customer support team based in our head office, you'll play a vital role in ensuring customer satisfaction and supporting our sales team.
Do you live and breathe bikes? Love helping people? Got a talent for making things happen? Join us as the friendly force behind the scenes, connecting cyclists with the freshest gear through our trusted dealer network.
You’ll be:
-
The hero answering questions, solving problems, and keeping customers smiling.
-
A superstar at processing orders and making things run smoother than a well-lubed chain.
-
Be the in-house mechanic that keeps our sales team rolling smoothly.
If you’re all about cycling, thrive on challenges, and love making a difference, we want YOU on our team. Let’s ride!
Job Purpose
As a key member of our customer support team, you'll play a vital role in ensuring customer satisfaction and supporting our sales team.
Your responsibilities will include:
-
Customer Service: Providing excellent customer service, handling enquiries, and resolving issues promptly and efficiently.
-
Order Processing: Accurately processing sales orders and ensuring timely delivery.
-
Sales Support: Assisting the sales team with administrative tasks, such as preparing quotes, tracking orders, and managing customer accounts.
-
Product Knowledge: Developing a strong understanding of our product range, including bikes, components, clothing, and accessories.
-
Data Management: Maintaining accurate and up-to-date customer and order information.
Ideal Candidate
We're seeking a motivated and organised individual with:
-
Excellent communication and interpersonal skills.
-
Strong attention to detail and problem-solving abilities.
-
Proficient in Microsoft Office Suite.
-
Experience in a customer service or administrative role, preferably within the cycling industry.
Our competitive employee benefits for this role include:
-
Basic salary dependent upon experience.
-
25 days annual leave extending to 27 days after 3 years’ service.
-
The company operates a pension scheme to which the post holder will be eligible following successful completion of probation period.
-
Discretionary company bonus.
-
Shorter working week: 9.00am to 5.30pm (Mon-Thu), Friday 2.30pm early finish.
-
Cycle to Work and retailer discount schemes available.
-
Discounts on company products.
Silverfish is a committed equal opportunities employer.